mada FAQ

No. the terminal will only accept payment once in this scenario.
 

Yes, atheer transaction can be canceled similar to all other mada transactions.
 

Depending on your business sector,  your  bank will  tailor your POS device  to suit your  business needs through  different connectivity options (mobile (GPRS), dial-up, Internet Protocol (IP)) and a wide choice of POS models.
 

If you already provide the  POS service you may contact your bank directly to upgrade  it with mada standards or to enquire on when the bank will approach you to do so. If you want to provide the service for the first time, you can choose to do so through any of the banks listed under the Merchants tab.
 

MSC is calculated (if applicable) on the basis of the transaction value, For example:
• Example (1): if a customer (cardholder) used his debit card to pay for goods worth SR 35, then the merchant may be entitled to pay his bank an amount of SR 0.28 only for the service. Customer won’t pay any other fees for using his card to pay.
• Example (2): if a customer (cardholder) used his debit card to pay for goods worth SR 20,000, then the merchant may be entitled to pay his bank an amount of SR 40 only for the service. Customer won’t pay any other fees for using his card to pay.
 

POS service has been offered by banks with specific fees. After all, this fees is subject to the commercial contract signed by both sides. The fees interchange model was recalculated to be in line with global best practices. As a result, acquiring banks are permitted to levy a maximum of 0.80% of purchase value for each transaction up to an Merchant Service Charge (MSC) of SAR 40 (maximum) applies.
 

A merchant service provider (MSP) is a 3rd party agent assigned by the merchants’ banks in accordance to SAMA procedures to provide a full suite of merchant services and support within the context of POS installation and on-going maintenance.
 

It is a mutually signed document that defines the responsibilities of merchants and the bank detailing all elements in relation to the POS service being offered.
 

• Exemption from installation fees.
• Exemption from terminal fees.
• Exemption from monthly fees.
• Provision of maintenance and help desk around the clock.
 

Merchants perform the reconciliation activity to ultimately deposit the payments processed during the day into their bank accounts. This process is ideally performed daily when the sales cycle is done.
 

Yes. The terminal will accept wither SPAN or mada debit cards 
 

No. It is illegal practice and in case occurred then it is a violation of the applicable rules and policies that entail the merchant to its consequences.